No-Show Charge

Charge clients who don't show up for their reservation without cancelling.

Configure Policy

1. Go to Settings > Reservations > Cancellation & No-Show Policy
2. Enable no-show charges
3. Set charge amount: fixed per person, percentage of deposit, or full menu price
4. Set grace period (minutes of lateness allowed)
5. Optionally require card registration at booking time

Applying Charges

• Automatic: after grace period, if a card is on file, charge is processed automatically
• Manual: mark reservation as no-show and click Apply no-show charge

Best Practices

• Clearly communicate the no-show policy at booking
• Send reminders the day before
• Be flexible with regular customers
• Track no-show statistics to identify patterns