Refund a Reservation Payment

Refund payments for cancellations, errors, or commercial reasons directly from Zeus Manager.

Refund Types

• Full refund: returns 100% of the charged amount
• Partial refund: returns a portion (e.g., after group size change or late cancellation penalty)

Steps

1. Open the reservation with the payment
2. In the Payments section, click the transaction
3. Click Refund payment
4. Choose full or partial, enter amount if partial
5. Enter refund reason (required)
6. Confirm

Notes

• Refunds go to the original payment method
• Bank processing takes 5-10 business days
• Refunds are irreversible
• Gateway fees are typically not returned