Refund a Gift Voucher
Refund a Gift Voucher
You may need to refund a voucher if the client requests it, there was an error, or for commercial reasons.
Steps
- Go to Reservations > Gift Codes
- Find and open the voucher
- Click Refund
- Enter the refund reason (required)
- Confirm the refund
Important Notes
- Already redeemed vouchers cannot be refunded
- Partially used vouchers refund only the remaining balance
- Refunds are irreversible — you'd need to create a new voucher
- All refunds are logged for audit purposes
- Online payment refunds depend on your payment gateway configuration
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