Email and SMS Templates

Customize all automatic messages sent to guests about their reservations from Reservations > Configuration > Email & SMS.

Template Types

• Confirmation email: Sent when a reservation is confirmed, includes booking details and cancellation link.
• Cancellation email: Sent when a reservation is cancelled, includes refund information.
• Reminder SMS: Sent before the reservation (configurable timing, e.g., 24h before).
• Reconfirmation email: Asks guests to reconfirm attendance, useful for advance bookings and large groups.

Dynamic Variables

Use variables like {nombre}, {fecha}, {hora}, {comensales} to personalize messages automatically.

Customization

• Upload your logo and set brand colors for emails.
• Add custom text (parking instructions, dress code, etc.).
• SMS messages consume credits; keep them under 160 characters per segment.

Tips

• Always include a cancellation link to reduce no-shows.
• Set reminders at least 24 hours in advance.
• Brand your emails for a professional look.